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Return & Refund Policy

Last Updated: 16/05/2025

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At Bloom and Bubbles (a trading name of Pandit Enterprises Limited), we take pride in crafting high-quality, artisanal products with care and precision. We want you to love everything you order. However, if something isn't quite right, this Return & Refund Policy outlines your rights and the procedures for requesting a return or refund.

Eligibility for Returns

You may request a return within 14 calendar days from the date of receiving your order, in accordance with the UK Consumer Contracts Regulations. To be eligible:

  • The item must be unused, unopened, and in its original condition and packaging

  • You must provide proof of purchase (order number or receipt)

  • The return request must be submitted via email before returning the item

If 14 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Used or opened soaps and bath products

  • Customised or personalised orders (e.g. wedding favours, name-labelled soaps)

  • Sale or clearance items (unless damaged or faulty)

Please ensure you review product ingredients before purchase if you have known allergies.

How to Initiate a Return

To start the return process:

  1. Email us at contact@bloomandbubbles.com with the subject line “Return Request – Order #YourOrderNumber]”

  2. Include the following:

    • Your full name and order number

    • Reason for return

    • Clear photos (if item is damaged or incorrect)

  3. Wait for return approval and shipping instructions before sending your parcel back

Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for the cost of return postage unless the item is faulty or incorrect

  • We recommend using a tracked shipping service to ensure the item reaches us safely

  • We are not responsible for returned items lost or damaged in transit

Return address will be provided upon approval of your return request.

Refund Process

  • Once we receive and inspect your returned item, we will notify you by email about the status of your refund.

  • If your return is approved:

  • Your refund will be processed using your original payment method (credit or debit card)

  • Refunds typically take 5 to 10 business days to appear in your account, depending on your bank or card issuer

  • If the returned item is not in a resaleable condition or violates our policy, we may reject the refund or issue a partial refund at our discretion.

Exchanges

We do not currently offer direct product exchanges. If you need a different item, please return the original (if eligible) for a refund and place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product, we sincerely apologise.

To resolve the issue:

  • Email us within 48 hours of receiving your order at contact@bloomandbubbles.com

  • Provide:

    • Order number

    • Description of the issue

    • Clear photographs of the product and packaging

After review, we may issue a refund, send a replacement, or provide an alternative solution.

Cancellations

Orders may be cancelled within 2 hours of purchase by contacting us immediately. After this window, the order may have already entered processing and cannot be stopped.

Customised orders cannot be cancelled once production has started.

Contact Us

If you have any questions about your return or refund, please get in touch:

📧 Email: contact@bloomandbubbles.com

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